In today’s age of Internet revolution, Email Support has emerged out as the most preferred way of catering to customer’s post sales requirements. Apart from being cost effective in terms of low initial cost and maintenance free, E-Mail Support also caters to your customers’ requirements quickly and delivers solutions directly in their mailbox.
And what’s better than OOPS INFOTECH to fulfill your E Mail Support needs. From our setup in the Indian Sub Continent, we use our technical expertise, interwoven with sharp communication skills to deliver answers of your customer’s queries quickly on their email box. We hold expertise in Shareware Software, eBooks, Web Portals and Web Hosting domains and our experience in software development have also helped us in quickly understanding technical issues.
At OOPS INFOTECH, we understand the importance of quality human resource. We offer Email Support for both technical as well as non-technical products/services. For technical support, we employ Microsoft Certified Engineers and ensure that they have keen eye in gaining technical details and possess the expertise to handle your client’s queries efficiently.
For non-technical support, we provide in-depth training to our experienced professionals about your Products/Services, so that they can understand your customer’s requirements properly and answer them quickly. We also do performance audits from time to time to identify and remove bottlenecks in our current process, thus offering quality Email support services on ongoing basis.
Apart from strengthening our human resource, we also invest regularly in infrastructure and technology. We are successfully offering Tier1 & Tier2 Support to many of our international clients and are continuously adopting latest industry standards to upgrade our services.
Our experience of serving various business domains has also helped us in creating comprehensive knowledge base of most commonly asked questions, thus enabling us in sorting out customer queries more efficiently and in minimum possible time.
- Dedicated 24X7 Email Support services for technical as well as non-technical products/services.
- Microsoft Certified Engineers to provide quality technical support to customer’s queries.
- Quality Tier1 and Tier2 Support as per industry standards.
- Extensive knowledge base to answer customers’ queries quickly and efficiently.
- Services at affordable and competitive prices using globally recognized Offshore Outsourcing Model.