One of the major benefits with 24X7 Chat Support is its two-way communication. By providing Live Chat Support to the customers, you can understand their concerns precisely, offer them right solutions and thus, provide them the maximum in terms of Customer Satisfaction. The other benefit with Live Chat Support is cost effectiveness as compared to Live Phone Support, which comes with heavy initial investment and high operating expenses.
With experience of serving various business verticals especially in shareware and hosting domains, OOPS INFOTECH offers quality Live Chat Support services to its clients. From our setup in Indian Sub Continent, we use our high-end technical skills to understand customer issues and use sharp communication skills to provide them solutions instantly.
At OOPS INFOTECH, we offer our support services for both technical as well as non-technical products/services. We recruit minimum Microsoft Certified Engineers for our technical support department and look for talent that has the aptitude towards troubleshooting technical issues.
For our non-technical support team, we provide in-depth training to our professionals about your products/service and also ensure that they are experienced enough to deliver correct solutions to your customers. We also do performance audits from time to time to identify and remove bottlenecks in our current process, thus offering you quality Live Chat Support services on ongoing basis.
Apart from human resource, we also keep an eye on latest advancements in field of technology and infrastructure. We are successfully offering Tier1 & Tier2 Support to many of our international clients and are continuously adopting latest industry standards to upgrade our services. We also invest regularly in infrastructure like servers, leased lines, routers etc to offer you quality services at your threshold.
We believe that our experience is our biggest asset. We have created a comprehensive knowledge base of frequently asked queries across various commercial domains by maintaining customer-technicians chat communication. Using this knowledge base we sort out customer queries more efficiently and in minimum possible time.
- Dedicated 24 X 7 Chat Support services for technical as well as non-technical products/services.
- Microsoft Certified Engineers to provide quality technical support to customer’s queries.
- Quality Tier1 and Tier2 Support as per industry standards.
- Extensive knowledge base to answer customers’ queries quickly and efficiently.
- Services at affordable and competitive prices using globally recognized Offshore Outsourcing Model.